Chairman & Managing Director ,
Raman is widely regarded as the Pioneer and “Guru” of the BPO industry in India. He is fondly referred to as the “Father of the Indian BPO Industry”. He has played a pivotal role over the last 22 years in promoting Indian BPOs and proving that India can be a preferred location for Remote Processing.
Raman is a pioneer four times over, having successfully led the BPO initiatives of American Express, GE (now Genpact) and Spectramind (now Wipro BPO) before starting Quatrro in mid 2006. Raman was the CEO of GECIS, the Business Leader for American Express’ BPO business and the Founder and CEO of Spectramind. He is now the Chairman and Managing Director of Quatrro.
Raman launched Quatrro to focus on ‘Beyond the existing’ high end and new areas of BPO services with a mix of incubation and acquisition led strategies. These have been targeted at the underserved areas, the uncontested market spaces and leverage the ‘cloud’ with an integrated platform and service offering.
Quatrro has successfully conceptualized and implemented services across Finance and Accounting, Card Processing, Risk and Fraud Management, Mortgage, Technical Support, and Knowledge Management for mid-tier companies and retail consumers. Under Raman’s able leadership, Quatrro has acquired the Finance Process Outsourcing (FPO) arm of RSM McGladrey USA; entered the Games and Entertainment industry with the acquisition of UK’s Babel Media; acquired Scope e-Knowledge Center, one of India’s largest information research and analytical companies and acquired the Mortgage platform and back office of Preferred Financial Group USA.
Raman, with a guiding philosophy of enhancing the success rate of nascent businesses, is a founding member of the “Indian Angel Network” a group of investors which has a passion to enable start-up businesses to create, scale and add value, while also addressing the current acute shortage of funds available for start-ups. Raman also sits on the Board of Data Security Council of India (DSCI) and The Indus Entrepreneurs (TiE) Delhi-NCR and the Indian Angel Network.
Raman is deeply involved in shaping the future of the BPO industry in India, China, Mauritius and Sri Lanka. He is the Chairman of NASSCOM, Chairman of the BPO committee of ASSOCHAM, in addition to being a member of various committees formed by the central government and state-level governments. These include committees formed by various industry associations such as NASSCOM, CII and ASSOCHAM. Raman was recently appointed to the high powered Working Group formed by the Indian Prime Minister’s Office for making recommendations on improving the supply of suitable talent to the IT & BPO sectors.
Raman is a rare example of a living practitioner of the BPO industry having created many successes and overcome many challenges. As a tribute to his contribution to the creation of the BPO industry in India, Raman has been awarded the Dataquest Pathbreaker Award in 2002, the 2006 CfE Management Development Institute Award for Corporate Entrepreneurship and the Trailblazer Award for individual achievement at the Shared Service + Outsourcing: 2007 Global Conclave. Raman has also been awarded the Indiatimes BPO award for being the “Most significant contributor to the Industry” and the Outstanding Entrepreneur Award at the Asia Pacific Entrepreneurship Awards (APEA) 2009, the IT People Entrepreneur of the Year at the 3rd IT people Awards among others. Raman was given the Distinguished Alumni award by Shri Ram College of Commerce and was honored as Business Leader of the Year 2008 by the Institute of Chartered Accountants of India, Committee of Members in Industry. He was inducted into the Power Brands Hall of Fame in 2011-12 and was felicitated by the Institute of Economic Studies with the “Udyog Rattan 2007” award. Raman was inducted into the ‘IAOP Hall of Fame’ in 2013 by the prestigious International Association of Outsourcing Professionals. Raman has participated in directly creating 35,000+ jobs in India and indirectly enabling the employment of over 850,000+ people by his pioneering efforts that led to the creation of the BPO industry.
Raman is a Chartered Accountant and a Chartered Management Accountant with a doctorate in Management Accountancy. In his career spanning 30+ years, he has handled roles in Finance, Consulting, Operations and General Management with equal ease. He has a very hands-on approach to business and has first-hand experience and rare insights into servicing markets as diverse as North America, Europe, Japan, Asia Pacific and Australia.